- Refunds are only applicable in the case of a mis-charge or as a specified save tactic approved by Olivia
- In all other cases where there was a mistake on our part, a credit to the client’s account is the standard compensation.
- Once a scheduled charge has gone through on the account, it cannot be reversed
- The best thing a client can do is provide a new card to move forward with in billing
- If the charge is still pending on the client’s bank end, check with Olivia, who can check status of transaction on the back end
- If it is not a clear case where a refund/credit is necessary, please have the client fill out our “Request for Billing Review” jotform.
- Client will receive a follow-up within 3 business days.