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Refund Request

  • Refunds are only applicable in the case of a mis-charge or as a specified save tactic approved by Olivia 
    • In all other cases where there was a mistake on our part, a credit to the client’s account is the standard compensation.
  • Once a scheduled charge has gone through on the account, it cannot be reversed
  • The best thing a client can do is provide a new card to move forward with in billing
  • If the charge is still pending on the client’s bank end, check with Olivia, who can check status of transaction on the back end
  • If it is not a clear case where a refund/credit is necessary, please have the client fill out our “Request for Billing Review” jotform.
  • Client will receive a follow-up within 3 business days.

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Refund Process & Protocol

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Office Hours

All times in CST

Monday:

8:00 am-5:00 pm

Tuesday:

8:00 am-5:00 pm

Wednesday:

8:00 am-5:00 pm

Thursday:

8:00 am-5:00 pm

Friday:

8:00 am-5:00 pm

Saturday:

Closed

Sunday:

Closed